Privacy Policy

Last updated: January 1, 2025 · Questions? privacy@evolvcrm.com

1. Who We Are

Evolv ("Evolv," "we," "us," or "our") is a credit repair software platform that helps individuals and credit repair professionals manage disputes, track credit progress, and generate correspondence. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services.

2. Information We Collect

2a. Information You Provide Directly

Account information — name, email address, phone number, password when you sign up
Credit report data — credit reports and tradeline information you upload for dispute analysis
Identity and address information — provided when filling out dispute letters (address, date of birth, last four digits of your Social Security Number where required for disputes)
Payment information — billing details processed by our payment processor (Stripe). We do not store full card numbers on our servers.
Communications — messages, support requests, and other content you send us

2b. Information Collected Automatically

Log data — IP address, browser type, pages visited, time and date of your visit, referring URL
Usage data — features used, actions taken within the platform, session duration
Device data — operating system, device type, screen resolution

2c. Information from Third Parties

If you connect a third-party service (e.g., Smart Credit account), we receive information you authorize that service to share with us. We do not purchase data from data brokers.

3. How We Use Your Information

To provide, operate, and improve the Evolv platform and services
To generate dispute letters and credit analysis tools on your behalf
To process payments and manage your subscription
To send transactional communications (account confirmations, billing receipts, service alerts)
To send service updates or feature announcements (you may opt out at any time)
To enforce our Terms of Service and comply with legal obligations
To detect, investigate, and prevent fraudulent or unauthorized activity
To respond to your requests and provide customer support

We do not sell your personal information to third parties. We do not share your credit report data with advertisers.

4. How We Share Your Information

We share your information only in the following circumstances:

Service providers — We work with vendors that help us operate the platform (cloud hosting, payment processing via Stripe, email delivery via SendGrid). These vendors are contractually bound to handle your data only as directed by us.
Credit repair specialists (if applicable) — If you submit an inquiry through our Specialist Connect feature, the specialist you select receives your name, phone, and email to follow up with you. You consent to this when you submit the form.
Legal compliance — We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Evolv or its users.
Business transfers — If Evolv is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before any transfer occurs.

5. Data Retention

We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required by law to retain it longer (e.g., financial records).

Credit report data and generated letters you upload are stored until you delete them or close your account.

6. Security

We use industry-standard measures to protect your data, including encryption in transit (TLS), encrypted storage for sensitive fields, and access controls limiting who within our organization can access your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your account password. If you suspect unauthorized access to your account, contact us immediately.

7. Your Rights and Choices

7a. All Users

Access — You may request a copy of the personal data we hold about you.
Correction — You may update or correct your account information at any time from your dashboard.
Deletion — You may request deletion of your account and associated personal data by contacting us at privacy@evolvcrm.com.
Marketing opt-out — You may unsubscribe from marketing emails by clicking the unsubscribe link in any email we send.

7b. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use and share it, the right to delete your personal information, the right to opt out of the sale or sharing of personal information (we do not sell or share your personal information for advertising purposes), and the right to non-discrimination for exercising your privacy rights. To exercise these rights, contact us at privacy@evolvcrm.com.

8. Cookies and Tracking

We use session cookies to keep you logged in and local storage to maintain your preferences. We do not use third-party advertising cookies or cross-site tracking technologies. You may disable cookies in your browser settings; however, some features of the platform may not function properly without them.

9. Children's Privacy

Evolv is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the platform before the change takes effect. Your continued use of the service after the effective date constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Evolv
Email: privacy@evolvcrm.com